Frequently Asked Questions — All your questions answered in one place

Click the "Forgot Password?" link on the login page. Provide your registered mobile number or email. A verification code will be sent to your phone or email. After verifying with that code, you can create a new password.

No. According to Jetbez rules, each person can only create one account. Creating multiple accounts is prohibited and may result in account termination and forfeiture of any funds.

Yes, you can update most information in your account settings. However, sensitive information such as national ID number and date of birth cannot be changed for security reasons. To change this type of information, contact the jetbez support team.

It depends on the type of bet. For pre-match bets, you can cancel until the match starts. In live betting, you can use the cash-out option if available. Once a bet is placed and the event has started, it generally cannot be cancelled.

Odds are a measure of probability that express the likelihood of a specific outcome. Your winnings = bet amount × odds. Example: if you bet BDT 10 at 3.50 odds and win, your payout = 10 × 3.50 = BDT 35. This BDT 35 includes your initial BDT 10 stake.

A combo bet means placing a bet on multiple events together. The odds of each event are multiplied to get the total odds, giving you a higher potential return. However, all events must win to get the total payout. If even one loses, the entire bet is lost.

Most deposits are added to your account instantly or within a few minutes. Mobile banking is usually the fastest. Bank transfers may take 2-24 hours depending on your bank's processing time. If you don't see the funds, contact live chat.

The minimum withdrawal amount typically starts from BDT 100. However, this may vary depending on your account status and any active bonuses or conditions. There is also a maximum withdrawal limit which can be viewed in your account settings.

Withdrawal processing typically begins within 2-4 hours. It may take 24-48 hours for the actual money to reach your bank account depending on your bank's processing time. Weekends or holidays may take slightly longer.

Go to Account Settings and find the 2FA option in the "Security" section. Click the "Enable" button and verify your mobile number. An OTP code will be sent to your phone. Verify with that code to activate 2FA. After that, you'll need to enter an additional OTP code when logging in.

Change your password immediately and enable 2FA if you haven't already. Check your login history and notify the Jetbez support team right away if you see any unfamiliar activity. Contact us via live chat or email and provide as much detail as possible.

No. Jetbez follows a strict privacy policy and never sells or shares your personal data with third parties. Data may only be shared for legal requirements or with your consent. Read the privacy policy for complete details.

In Live Casino games, you can see real dealers and live streams. You place your bets and the dealer runs the game. Everything is live and transparent. You can leave the game at any time and your balance updates immediately.

Yes, all games at jetbez are tested and certified by independent third parties. Every game uses RNG (Random Number Generator) to ensure complete fairness. You can view detailed logs of each game in your bet history.

Yes, the jetbez mobile app has all the games and features available on the web version. The app is fast, reliable, and uses less data. Play anytime from anywhere. Download the app and get the same convenience as the web.